Improve Wireless Connection

Windows Phone 8+

We suggest bringing your device into a computer lab and viewing these instructions on a lab machine. If you need assistance with any of the steps below, submit a help request.

Update operating system

Visit our webpage on updating your system.

Delete IllinoisNet profile

  1. Launch the Settings app
  2. Select Wi-Fi
  3. Touch and hold IllinoisNet
  4. Select Delete

Configure IllinoisNet

  1. Select IllinoisNet
  2. After connecting, select Manage
  3. Uncheck Automatically connect to Wi-Fi hotspots provided by my mobile operator
  4. Select IllinoisNet
  5. Modify the following settings:
    • Connect automatically: checked
    • Proxy: Off