Contact Information

Important telephone numbers are listed on the last page of the handbook. 

Apartment Maintenance and Repairs Office

University Housing is pleased to offer Family & Graduate Housing residents comprehensive maintenance service including 24-hour emergency response. A resident may contact the maintenance office with any apartment-related repairs or concerns. The procedures for contacting maintenance are slightly different for emergency and non-emergency situations, so please read the following instructions carefully. Maintenance staff must enter the apartment for annual furnace inspection and repairs at Orchard Downs and Ashton Woods apartments.

Non-Emergency Requests

For any non-emergency maintenance needs, please submit a request for services online. You may also access this page from anywhere on the site by clicking the “Maintenance Request” link located at the bottom of any housing webpage. If you do not have access to a computer, you may come to the Family & Graduate Housing Office to use the lobby computer.

Emergency Maintenance Requests

An emergency is defined as a life safety incident or an incident that will result in property damage. Examples of emergencies are the loss of heat in the winter months, a broken window, etc. If an emergency should occur during normal business hours, 8 a.m. - 4:30 p.m. Monday - Friday, please contact the Family & Graduate Housing Office at 217-333-5656. 
If an emergency occurs outside of normal business hours, please contact Housing Facilities Maintenance by dialing 217-333-2779. Your call will be forwarded to an on-call maintenance inspector. If asked to leave a voicemail, please speak slowly and clearly.  Your call will be returned shortly by our staff on duty. Please keep in mind that the person responding to your call may be off site and may need to contact other staff members to respond to an emergency call, so it may take a minimum of 2 hours to respond.

Family & Graduate Housing Office

The Family & Graduate Housing Office is open Monday–Friday from 8:30 a.m. - 5 p.m. Staff members are available during these hours to answer leasing, billing, and programming questions. To contact the office, call 217-333-5656 or email After hours, please contact the Family & Graduate Housing on-call staff member at 217-649-7705 for assistance.